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I phone 4S carrier swap problems

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let me say in advance thanks for any useful information given

I have a Verizon I phone 4S (it is both CDMA & GSM). Supposedly it has been unlocked by Verizon (no code givin, the Verizon operator just said its unlocked and then gave us a 45 minute run around). I have a new micro sim card from H2O wireless and the phone is saying sim invalid.....I have activated the sim and my h2o plan already, can this be caused by Verizon not actually unlocking the phone and is there a fix for it?

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