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AT&T iPhone 5 Voicemail greeting

Got iPhone 5 w/AT&T. Default greeting provides number. Wanted default greeting but with my name at the place where my number is announced.

Called cust service, they asked me to call into my voicemail, go to personal options and choose option for name, record my name and that will work.

It doesn't.

Any suggestions/advice?

Thanks for your help.

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