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Anyone use a 4S for global roaming?

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When I went to Europe for five weeks in April, I upgraded my Verizon account for Global Roaming. The website leads you through a qualification check that shows a 4S as being eligible for use on GSM networks in Europe.

Unfortunately, I got No Service everywhere I went. Is there a problem with Verizon's implementation of global roaming, or does it mean that the GSM side of my phone, not used in the US, is defective?

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