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Upgrade DFU? Start from scratch iphone 5?

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Sorry if this is a duplicate post, I searched with terms and couldnt find anything related.

I went into Apple yesterday and they did a diagnostics on my iphone and found that my OS is corrupt which has been causing performance and battery issues as well as cellular issues. Not sure if i believed them or not.

The guy did a DFU upgrade or something. Put the phone into DFU mode and connected to a mac and restored it. Seemed to work fine until i restored from my backup on my computer (i forgot to backup my pics and stuff).

So question, how do i do what he did? Do i need to download the ios6 software or do i just put connect my phone to itunes, put it into dfu mode and hit restore and setup as a new phone?

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