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Stuck in Headphone Mode

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The wife has a problem with her iPhone 5.

Essentially it's acting like headphones are in the port, despite no headphone being plugged in.

No audio when playing music or on the phone.

Headphones plugged in and all good, but otherwise no ear speaker sound.

Tried plugging unplugging headphones several times. Tried rebooting. I am guessing next step is factory reset? Then restore?

Anyone else experience this issue?

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