Quantcast
Channel: iPhone Tips, Help and Troubleshooting
Viewing all articles
Browse latest Browse all 13311

Catch 22 with Apple ID, ID exists, but I cannot access it or reset it's password!

$
0
0
Hi Everyone,

I am stuck in a bit of a "catch 22" with regard to my Apple ID.

When I first setup my iPhone 5 I registered for a new Apple ID (this being the first Apple product that I have used).

However I did not act on the verification email that was sent to my Gmail account in a timely fashion. Now when I attempt to download Apps from the App Store I am stuck, and furthermore when I go to reset the password on my ID I do not receive an email with password recovery information.

There are two facts that I must state before I receive a response such as "how do you know that your Apple ID exists?" -

1). I did receive a "Please verify the contact email address for your Apple ID" email into my Gmail account (the same one that I linked to my Apple ID)
2). Whenever I go to the My Apple ID "Reset My Password" page and enter My Apple ID it is accepted, and I am then presented with the following (after having selected "Email Authentication") -



...however I do not actually receive any emails into my Gmail account (and I have checked Spam, etc).

If I click on the original "expired" verification email that is in my Gmail account I see the following -



How do I get around this? Do I need to delete my original Apple ID off my iPhone 5 and then create a new one.

Any help will be greatly appreciated.

Kind Regards,

Davo

Viewing all articles
Browse latest Browse all 13311

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>