Hi guys I hope someone can help me with this.
We have an application that lets our users create a profile to set up their email instead of doing it manually.
After the recent ios upgrades we have had many users report that their email stops working. In some cases removing the profile and reinstalling it seems to work but in most cases it doesn't. The error the user sees is that the phone can't access the mail server but doing a packet sniff on the server actually shows that the users logs in but that the phone then tries to access a folder with an incorrect/corrupt name:
USER -> SERVER:143
3 APPEND "INBOXSent Messages" (\Seen) "27-Jan-2013 13:48:11 +0000"{21844}..
SERVER:143 -> USER
3 NO Invalid mailbox name...
SERVER:143 -> USER
* BYE Disconnected for inactivity...
There is a "Sent Messages" folder on the imap account but as you can see there is no seperator between the IMAP prefix and the folder name for some reason.
We have tried recreating the mail account manually, rebooting but nothing seems to work. It is as if the phone retains some kind of cached information which is currupted.
We have an application that lets our users create a profile to set up their email instead of doing it manually.
After the recent ios upgrades we have had many users report that their email stops working. In some cases removing the profile and reinstalling it seems to work but in most cases it doesn't. The error the user sees is that the phone can't access the mail server but doing a packet sniff on the server actually shows that the users logs in but that the phone then tries to access a folder with an incorrect/corrupt name:
USER -> SERVER:143
3 APPEND "INBOXSent Messages" (\Seen) "27-Jan-2013 13:48:11 +0000"{21844}..
SERVER:143 -> USER
3 NO Invalid mailbox name...
SERVER:143 -> USER
* BYE Disconnected for inactivity...
There is a "Sent Messages" folder on the imap account but as you can see there is no seperator between the IMAP prefix and the folder name for some reason.
We have tried recreating the mail account manually, rebooting but nothing seems to work. It is as if the phone retains some kind of cached information which is currupted.