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iPhone 5 Activation Issues

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I just received an iPhone 5 as a Christmas gift. I called to activate the phone and accept the user agreement, but was told that it had already been accepted/[activated?] in store. I followed the prompts and set up the phone, but it is still showing no service. My old iPhone still works as well. I am unable to speak with a representative due to the holiday. Was hoping I could figure this out in order to set up the phone now.

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